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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Wendy Blount

January 13, 2026

5  out of  5
rating by Wendy Blount
"This company is top notch I’ve been with them over 2years and unfortunately 2 accidents. The staff especially Paula helped me thru the process. I’ve got nothing but great things to say. I definitely would recommend State Farm. a plus"
We responded:
"Thank you for taking the time to leave such a great review, Wendy. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Irene Span

January 13, 2026

5  out of  5
rating by Irene Span
"I would highly recommend this Branch as well as State farm insurance. I found them very courteous and always ready to assist in anyway. They Always treated me as a family member, knowing who I was when I walked in the door. Very impressive."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Jasmine Olive

January 13, 2026

5  out of  5
rating by Jasmine Olive
"James was very nice, thorough and knowledgeable. I will recommend him to others anytime."
We responded:
"We appreciate your review, Jasmine. We are so happy that you had such a wonderful experience with State Farm Agent Michael Musso’s Team here in Bessemer ! "
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Crystal Owens

January 9, 2026

5  out of  5
rating by Crystal Owens
"I just had got s car got too have insurances They was there The ladies that work there so wonderful. Mr.James is awesome Glad to have State Farm"
We responded:
"Thank you for the fantastic review, Crystal! We are always here to help with your insurance needs."
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Kervin Fondren

January 9, 2026

5  out of  5
rating by Kervin Fondren
"Outstanding customer service with very friendly professional staff. Highly recommend State Farm to all drivers."
We responded:
"Thank you so much for the 5-star rating, Kevin! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have."
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Julie Young

January 7, 2026

5  out of  5
rating by Julie Young
"James was wonderful. He listened to what I needed and gave me a great policy that fit my needs. Very professional and knowledgeable."
We responded:
"Thank you so much for the 5-star rating, Julie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have."
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Robin Hartman Kovacik

January 6, 2026

5  out of  5
rating by Robin Hartman Kovacik
"Excellent customer service went above and beyond to get me the best rates. Surprised that I could use State Farm or afford them again. Thank Mr Musso!"
We responded:
"Robin, we really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related."
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Taneisha

December 31, 2025

5  out of  5
rating by Taneisha
"Mike was very patient and informative. I appreciate how he took the time to explain everything and made me feel comfortable enough to ask any questions. I am glad he's now my agent and will be recommending him to others."
We responded:
"Taneisha, thank you for the kind words. It was my pleasure to help you with your insurance needs. "
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Stephen E Heinzman

December 30, 2025

5  out of  5
rating by Stephen E Heinzman
"Paula and Amanda are both always so helpful to get items addressed for our family. It is easy to reach them and they follow through for you."
We responded:
"Stephen, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Talmadge Scott

December 29, 2025

5  out of  5
rating by Talmadge Scott
"Michael was very patient and worked diligently to make sure I got the best coverage on my home and autos. I highly recommend his Services."
We responded:
"Thank you for the kind words Mr. Scott. Helping customers with their insurance needs is what we love to do."
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Charlie Morrison

December 29, 2025

5  out of  5
rating by Charlie Morrison
"James is the best helped me out every step of the way. Paula is my favorite to talk to! Together they have kept my clients satisfied for my business insurance and do all the heavy lifting on the admin side of things for my LLC!"
We responded:
"Charlie, thank you for taking the time to let us know how we are doing. I appreciate and value your business."
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Shad Simpson

December 13, 2025

5  out of  5
rating by Shad Simpson
"Wonderful customer service. Always available and very helpful."
We responded:
"Shad, thank you for reviewing our State Farm office. We’re glad to know you had a positive experience with us; your satisfaction is our top priority! "
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Bianca Howell

December 5, 2025

5  out of  5
rating by Bianca Howell
"Great rates! The staff is extra nice and helpful!"
We responded:
"Bianca, thank you for sharing your experience with our State Farm office. I appreciate the kind words and feedback."
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Craig Cresse

November 15, 2025

5  out of  5
rating by Craig Cresse
"James was wonderful when he first reached out to me. As well, I don't think I have ever had an auto insurance agent be so thorough and willing to slow down and explain all points of concern."
We responded:
"Craig, we're thankful for your feedback! It's our pleasure to assist you with your insurance needs."
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Kim Bruce

November 14, 2025

5  out of  5
rating by Kim Bruce
"Exceptional customer service and always friendly and helpful."
We responded:
"Kim, thank you for your 5-star review! Customer service is a top priority in our State Farm office. If there is anything else we can do for your insurance needs, just let us know!"
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Infinity Williams

November 12, 2025

5  out of  5
rating by Infinity Williams
"Very well spoken, patient and nice!"
We responded:
"Infinity, we’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Tino

October 29, 2025

5  out of  5
rating by Tino
"Awesome did an amazing job with helping me choose a great rate."
We responded:
"Quinton, we are glad to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out."
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Marcia Curry

October 29, 2025

5  out of  5
rating by Marcia Curry
"Staff is very thorough and knowledgeable when answering questions and explaining information to customers; very friendly and always willing to go the extra mile for their customers. Michael has been my agent for quite sometime now and I appreciate both him and his staff."
We responded:
"Marcia, thank you for the kind words regarding your experience with our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kholbe Coleman

October 28, 2025

5  out of  5
rating by Kholbe Coleman
"James Phelps was great help and is well knowledgeable of his job 10/10 experience"
We responded:
"Kholbe, thank you for your 5-star review. Customer service is a top priority in our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out."
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Ken Gomany

October 24, 2025

5  out of  5
rating by Ken Gomany
"Recently changed insurance for home and auto and was recommended your State Farm Agency. My contact was with Amanda Johnson. She was most helpful in getting me set up with State Farm.Because of her assistance with everything and her knowledge and professionalism I signed up."
We responded:
"Ken, thank you for sharing your experience working with our State Farm office. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Angela Sanders

October 14, 2025

5  out of  5
rating by Angela Sanders
"Michael Musso's State Farm Agency is by far the best insurance agency I've ever had a relationship with. And with his office and staff, it definitely is a relationship. They are more than just office staff, they are family. Always asking how you and your family members are doing, remembering your family by name, and Michael even calls you personally on your birthday just to make you feel special on your special day. I've never meet such a wonderful group of people. If your in the market for new insurance, try Michael & his staff at State Farm. They really are amazing folks to work with......with great rates too!!!!"
We responded:
"Angela, thank you for the kind words. Our customers are like family to us. "
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Athalia Merritt

October 13, 2025

5  out of  5
rating by Athalia Merritt
"James worked hard to get the job done . He was excellent, understanding and good conversations 👏"
We responded:
"Athalia, thank you for taking the time to share your experience our State Farm office! If you ever have any questions or need assistance, we’re here to help! "
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Antwan

October 9, 2025

5  out of  5
rating by Antwan
"Happy to have found a good and honest insurance company. Everyone is always helpful and friendly! I wish Google had a sixth star! ⭐"
We responded:
"Antwan, thank you for taking the time to share your experience with our office."
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BJ Scharath

September 18, 2025

5  out of  5
rating by BJ Scharath
"Love working with Paula Guyton and Amanda. Both ladies are so knowledgable and make it a pleasure to do business with State Farm."
We responded:
"Ms. Betty, thank you for taking the time to share your experience working with us. Customer service is a top priority in our State Farm office."
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Jamal Williams

September 17, 2025

5  out of  5
rating by Jamal Williams
"Very detailed and asked questions to make sure I understood the value and not be overwhelmed with important. He worked at my pace and I appreciate that."
We responded:
"Jamal, thank you for taking time to provide us with valuable feedback about your experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "